Terms and Conditions

CONFIDENTIALITY

• The personal and health information that is provided by you and recorded in your file is collected for the purpose of providing you with treatment. All the information provided by you is treated as strictly confidential by Fourways Aesthetic Centre (FWAC) and the practice staff.
• During the procedures, photos and videos may be taken to be included in your record as well as for educational purposes. There will be no identifying information attached to the video or photo data that will be published in scientific papers or presented at conferences.

COMMUNICATION 

• We strive to keep to environmentally conscious initiatives by minimising use of paper. Let us know if you wish to have a printed copy of your invoice upon paying or if we can email a copy to you.
• We will e-mail you your treatment plan, our recommendations and quotations. Please allow 2-3 days after your consultation.
• Your information may be used by Fourways Aesthetic Centre to contact you for appointments, follow-ups, results of your tests, for medical research to evaluate the service and/or treatment that you have received.

 SETTLING OF ACCOUNT

• Our fees are based on an independent survey of practice costs within the industry. Fees for consultation and procedures are available on request. Office consultations and procedures are due and payable in full on the day of service. Prices of treatments and products are subject to change without any notification.
• Current payment options are credit/debit cards, cash and EFT. If you wish to pay through EFT, prior arrangements should be made. Unfortunately, we don’t accept American Express and Diners Cards.
• Telephonic consultations, repeat prescriptions, authorisations, motivations and medical reports (in the absence of face to face consultation) are billable services. We can provide you with a quotation for any required service.
• Repeat prescriptions are billable if the patient has not had a treatment for the last 6 months.

 CANCELLATION POLICY

• Monday to Friday booking: Minimum 24 business hours’ (1 day) notice of cancellation required.
• Saturday booking: Minimum 72 business hours’ (3 days) notice of cancellation required.
• Notification in person, via email, mobile phone, WhatsApp message, or any other means will be accepted subject to confirmation in writing (i.e., email, whatsapp, iMessage) or telephonically.
• If a confirmed appointment is cancelled last minute or there is a no-show: A late cancellation fee of R 1 000.00 will be payable and in order to confirm another appointment, a deposit of R500.00 is payable 1 week before your preferred slot, irrespective of day or treatment booked. This fee will be deducted from your next treatment or product purchase but would not be refundable should you cancel again without prior notice.
• As a courtesy, please inform us if you are running late. Should you be 15 minutes late, we cannot guarantee that we can still see you if we have another patient booked right after you. We will try to accommodate you if possible but will have to reschedule if not.
• We reserve the right to cancel/reschedule your appointment less than 24 hours’ notice due to unforeseeable reasons (i.e., doctor’s emergencies, extended theatre list, etc).

 TREATMENT PACKAGES, GIFT CERTICATES AND VOUCHERS

• A treatment, which forms part of a treatment package, will be deducted from the package as a treatment taken, if a patient fails to attend his or her appointment or cancels within 24 hours.
• Treatment credit cannot be used towards product purchase.
• Gift certificates and vouchers bought is valid only for eight (8) months from the date of purchase. We will still honour the gift certificate/voucher afterwards with 25% deduction of the total amount.
• Treatment packages prices are only valid for a period of six (6) months from the day of purchase; thereafter, any treatments still outstanding, will be charged at the current rates.

PRODUCT REFUND AND EXCHANGE

We will exchange a product or provide a refund or credit the amount for next purchase given the following conditions have been met:

• Contact us within 24 hours after purchase
• Products must be returned within 7 days of purchase.
• The product and packaging must be in its original sealable condition unopened, undamaged and unused, to be  determined/identified by FWAC.
•  In the event you experience a reaction to a product, we will conduct an investigation and an exchange or refund may be granted on a case by case basis, where applicable at FWAC’s discretion. FWAC must be notified of such events within 3 days of purchase.

Additional Information:
Provided the conditions of our Refund and Exchange Policy have been met:

1. The following handling fees will be deducted from the refunded amount:

• R 100.00 from cash or EFT payments
• Minimum R 100 or 10%  off card payments

2. Refunds will be processed within 3 working days after determination of final outcome of investigation, in a method determined by FWAC.
3. Any delivery fees incurred are not refundable by FWAC.
4. A standard delivery charges apply on re-delivery for exchanges.

 INDEMNITY AGREEMENT

Fourways Aesthetic and Health Centre, its directors, and employees will not be liable for any claims, loss or damages arising now or in the future which result from:

1. Any services or treatments provided by the relevant staff or by any medical practitioners that have attended to you.
2. Any injuries when leaving your child/children at the reception.
3. Any damage, loss or destruction to any property, including money or valuables, belonging to you whilst on the premises.

 TERMINATION OF AGREEMENTS AND REFUNDS POLICY

• Both the patient and us have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway.
• No refunds shall be offered, where a service is deemed to have begun and is, for all intents and purposes, underway.
• No cash or card refunds will be offered on treatments or products. A credit note will be created, which can be used towards alternative treatments or products.